Connect WhatsApp, Instagram and Messenger in one unified platform built for LATAM eCommerce merchants, so every customer conversation lands in the same place.
Reach the customers who opted in, on WhatsApp, using message templates approved by Meta. Campaigns run only on WhatsApp: Instagram and Messenger are for replying to conversations the customer started.
Automatic synchronization of orders and shipping with one click. Agents see customer history next to every conversation.
Smart automatic responses and conversation management in real time. Operates strictly within platform-allowed messaging windows.
Organize your marketing assets in albums and send them across channels with full multi-tenant isolation.
Connect via Meta's official Cloud API per merchant. Conversations, templates and 24-hour customer-care window fully respected.
Reply to Instagram direct messages alongside the other channels, including story mentions, images and voice notes, inside the windows Meta allows.
Answer the people who write to the merchant's Facebook Page. Replies stay inside the 24-hour window, or use the Human Agent tag when a person needs longer to answer.
On our roadmap, not available yet. It will follow the same rule as the other channels: replies only inside a conversation the customer started.
InvoxLab is operated as a technology company headquartered in Colombia, serving eCommerce merchants across Latin America.
Our product is a multi-tenant Software-as-a-Service platform delivered over the web. We integrate with messaging APIs from Meta (WhatsApp, Instagram and Messenger), plus eCommerce platforms like WooCommerce, to give merchants a single operational view of their customer conversations.
We do not resell, share or expose platform user data outside the merchant tenant who owns each conversation. Retention is limited to what merchants need for legitimate customer service, and deletion can be requested at any time.
Partnerships, integrations, press, or product questions.
support@invoxlab.app